Training Tools, Tips & Resources

Training resources blog by Corexcel. Your connection to everything related to training.

Boss stomping on employee

Have you ever heard of the saying, “You don’t quit your job; you quit your boss”? It’s certainly true. Bad management can cause employees to feel under-appreciated, frustrated and stressed out, leaving them uninterested in their work and looking for a way out.

When you hear “bad management” you may think of the screaming supervisor, absent-minded team leader or manager who plays favorites. However, bad management does not always have noticeable signs.

Bad management can be caused by the following common mistakes:

1.  Communicating poorly if at all
2.  Not delegating properly
3.  Not following through
4.  Failure to define employee team roles
5.  Micromanagement
6.  Ignoring problematic employees
7.  Behaving unpredictably
8.  Lack of trust for employees

Clearly, bad management will affect the employees involved, but what about the lasting effects on the employer? Bad management can reduce productivity, waste time and cost your organization a lot of money. It can also lead to lawsuits and create a negative reputation for the company.

So, we understand the importance of getting rid of bad management. What can we do? Bad management can be prevented, recognized and, often, resolved. Each party involved can have an effect on a positive outcome; that includes the organization, the employee and the manager.

This week’s post will focus on what you can do as an organization to prevent and resolve bad management issues. Keep a look out for the next post which will provide guidance to both employees and managers in bad management situations.

What you can do as an organization:

Implement New Hire Training

Structured new hire training sets the stage for an organized, well-managed company. Consistent new hire training gives your employees an opportunity to get to know your company policies, mission, vision and overall goals. What’s more, you can clearly define employees’ and managers’ jobs and responsibilities. Many times, bad management can be caused by not fully understanding the job responsibilities. New hire training can prevent future issues.

Provide Employee Training Programs

In addition to new hire training programs, you can conduct annual or semi-annual training sessions for your employees. Many of our clients, for example, conduct several training sessions throughout the year surrounding topics like teambuilding, effective communication and time management. Being proactive with your training can stop bad management before it starts. Topics like the few mentioned above help your managers (and employees) understand how to appreciate each others’ differences and work together in the workplace.

Structured training programs will not only prevent bad management but can also help resolve outstanding issues. Employees will be able to loosen up a bit, and the training will give your staff the opportunity to get to know their co-workers (and themselves!) better.

Address Existing Management Issues

While a majority of employees may not disclose any issues they may be having with their manager, there may be some employees who decide to reach out for help. That is when you can actively help the employee and supervisor resolve problems without hurting anyone’s feelings.

Once a training program is in place, it may be easy to come back with one-on-one conflict resolution based on training sessions from the past. “Remember when we discussed effectively communicating by understanding each other’s DiSC styles…?” Conducting a training program as a group and following up with one-on-one sessions can really help an employee and manager better understand the message you are trying to deliver.

You may also request that the two staff members take some soft skill courses. They are inexpensive and typically short in completion time. The most important thing here is to actively address the issue based on the appropriate protocol.

Survey Your Employees

A previous employer of mine requested all employees complete an anonymous survey that covered overall satisfaction with pay, benefits and even their relationship with their supervisor. My co-workers felt like their opinions were appreciated, and felt as if they could be honest, since the survey was anonymous.

In addition to making the employees feel appreciated, this will give you an honest look at what your staff needs – new facilities, better healthcare options or diversity training.

You can also anonymously survey employees by implementing 360 reports. A brand new product out now is Everything DiSC 363 for Leaders. Peers, direct reports and supervisors can anonymously assess an employee’s skills constructively. Many organizations use these reports to assess their manager’s leadership skills and provide a personal development plan for him or her. Use this for all managers as a proactive attempt to prevent bad management, or use it to combat a specific issue.

Again, if your organization can be proactive, understand the employees and make an effort to create unity among your team, it will result in a happier, less confrontational staff. Thus, more productivity and less turn over.

Conduct Exit Interviews

Exit interviews can be a great way to gain feedback from an employee who has decided to leave the company. The employee will be less afraid of expressing their feelings, since their job is no longer in jeopardy. This can be done using a written form or actually discussing the employees’ experience with the company in a meeting. Involve only one or two people in the meeting to get the most out of this option.

Think you may be dealing with a bad management situation?

Check out my next post when I focus on how the employee and manager in question can take necessary steps to prevent bad management from interfering with their career.

Updated as of March 1, 2011: Offer Extended to March 18th

Due to popular demand, we have extended the offer until March 18th. For a limited time, receive 20% off your first order of  NEW online business skill courses.

Online ClassesOur courses can be used for staff development, new employee training or to assist you in marketing yourself for a new position.

Our courses are online and self-paced, so that you can complete the course when it is convenient for you. Topics, course length and difficulty level vary so that you can choose the right courses for you or your employees’ needs.

Our Business Skills courses cover subject areas like:

Each course includes excerpts from related reports and articles to help reinforce the information, while assignments and exercises test your knowledge.

Team of People

The courses also include audio and video components and an “Ask the Expert” feature which allows participants to submit a question and receive a response within 24 hours.

Courses begin at as little as $55 and can be purchased individually or as bundles. Quantity pricing is also available.

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Simple Steps to Saving…

1. Review the Course Catalogue to find the course(s) you like.
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Prefer to order over the phone? Call our offices at 1-888-658-6641, Monday – Friday, 9am – 5:30pm Eastern Time and reference this email.

Visit our website for more information.

Corexcel announced as 2010 Inscape Publishing Diamond Award Winner

February 4, 2011, Wilmington, DE – Business owner Sue Bowlby and the Corexcel team have been honored as an Inscape Publishing Diamond Award winner for the 5th consecutive year.

Diamond Award status is Inscape’s highest award level. In 2010, less than 1% of Inscape’s North American independent consultants earned the honor of Diamond Award.

“In a time of high unemployment, many organizations are spending less on workforce development.  The fact that Corexcel set a sales record during this difficult time is really quite remarkable,” says Jeffrey Sugerman, president and CEO of Inscape Publishing. “We are proud to have Sue Bowlby and the rest of the Corexcel team as leaders in our Inscape Publishing community.”

Corexcel has been an Authorized Distributor of Inscape Publishing since 1998. Corexcel offers online courses, behavioral assessments and training resources for development in important areas such as:

  • Customer Service & Sales
  • Leadership & Management
  • Time & Stress Management
  • Professionalism and Interpersonal Relationships

Corexcel also provides Nursing Continuing Education Services including online nursing CE courses and accreditation administration for educational events.

Inscape Publishing products are sold exclusively through an elite network of over 2,000 independent consultants, trainers, and coaches.  For more than 30 years, Inscape’s DiSC® products have been used worldwide in thousands of organizations of all sizes, including major government agencies, local and regional businesses, and Fortune 500s.  Every year, over a million people learn to work more effectively with others using Inscape Publishing products.


About Corexcel: Corexcel is certified as a small, woman-owned business by the State of Delaware’s Office of Minority and Women Business Enterprise, and is an accredited business by the Better Business Bureau. Corexcel is an Authorized Distributor of Inscape Publishing and Vital Learning products. Corexcel is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation. For more information, please visit or call 1-888-658-6641.

About Inscape Publishing: Inscape Publishing, Inc., headquartered in Minneapolis, Minnesota, is a leading developer and provider of content-rich, technology-enabled corporate training solutions that develop employee interpersonal skills such as sales, leadership, teamwork, communications and time management. Inscape products have been translated into 25 different languages and are used in 50 countries.