Training Tools, Tips & Resources

Training resources blog by Corexcel. Your connection to everything related to training.

SCENE
It’s a busy Wednesday afternoon at ABC Technology, Inc. a mid-sized software and IT company based in Philadelphia, PA. STEVE, a quiet, yet successful Sales Manager, is walking down a long hallway to the coffee station when he overhears a shouting match going on between two of his employees. He finds them and the rest of his sales team in a nearby conference room.

STEVE
(Entering the conference room)

Woah! What’s going on here? What are you guys fighting about? I could hear you from down the hall.

JEFFREY
(Walking over to STEVE)

We were originally discussing an idea that Marsha had come up with, but she became irrational when we pointed out the flaws in her plan.

MARSHA
(Quickly standing up and pointing at JEFFREY.)

I did not get irrational! That’s just like you, Jeff. You cut me off when I’m speaking, and don’t expect me to continue with my thought. I hadn’t even gotten halfway through saying my idea before Pete started tearing it to shreds!

STEVE
(Turning to PETE, looking surprised)

Pete, is this true?

PETE

Not entirely. You see, I was merely informing Marsha that her idea needs much more fine tuning before being presented to the rest of the group. For example, when she states…

MARSHA
(Becoming more frustrated)

See, Steve?! He’s doing it again. How am I supposed to be creative, when I’ve got these guys pointing out every imperfection?

STEVE
(Turning to MARSHA)

Now Marsha…

JEFFREY
(Yelling)

Relax, Marsha! You’re being overly emotional.

STEVE
(Turning to JEFFREY)

Now Jeff… wait a second…

MARSHA
(Eyes watering. Fighting back tears.)

I am NOT being overly emotional, Jeff!

(MARSHA begins to cry and darts out of the conference room.)

STEVE
(Looking confused, STEVE turns to APRIL who is sitting quietly at the conference room table.)

April, have you really been in here this whole time?

APRIL

Um… yeah. Should I… still be taking minutes?

Take a minute to think about what you just read. Do you side with anyone in particular? Where would you fit into this situation? Would you be battling it out like Jeff and Marsha, or would you watch the war unfold like Pete and April?

The point of the story is that, although dramatic, these situations can happen when varying personalities work closely together on a daily basis. Even the most effective groups will have the occasional conflicts and misunderstandings.

Whether you’re approaching an important deadline, undergoing organizational changes or bringing in a new employee, additional stress can mean more tension and more conflict. It’s working through those difficult times that really prove your group’s strength and your abilities as a manager.

Unnecessary disagreements can cause:

  • Unhappy employees
  • Unspoken resentment
  • High turnover
  • Lower productivity
  • Smaller bottom line!

What can you do to reduce conflict?

Understanding your team members is the first step to reducing and resolving conflict within your group. The better you know your group, the more you’ll be able to anticipate and avoid blow-ups like this or hidden resentment from your team.

Once you understand your group, you will be able to:

  • Create an environment that encourages your staff to respect each other.
  • Get a good grasp of your team members’ priorities, interests and fears.
  • Improve your ability to recognize conflict.
  • Learn how to effectively resolve conflict.
  • Offer tips and techniques to employees on working together.

If you’re not utilizing DiSC within your organization, you are missing out on vital information that will help you better understand your team’s strengths and weaknesses. DiSC is a great way to find out more about your group in a fun, comfortable atmosphere. Your team will learn more about themselves and how they relate to each other, and you’ll learn how to effectively manage a team full of varying behavioral styles.

This blog series will introduce you to each of the D, i, S and C styles and how they influenced the characters’ behaviors in our story.

Be sure to be on the lookout for our next post, in which we highlight the D behavioral style. I wonder which character in the story represented the D style. Take a guess by leaving a comment below!


Download a copy of the script, and use it as an icebreaker with your group! Start a discussion about conflict, personality differences and teamwork.

The NEW USB drive makes customizing your DiSC® training programs even easier!

If you’re tired of toggling back and forth between your DiSC DVD for videos and your PowerPoint presentation, then this upgrade is for you. Now you can replace your existing DVD with an USB that incorporates the content, videos and resources materials in one easy-to-use package.

Why should you upgrade?

Upgrading to the USB format means:

  • Easier customization of Leader’s Guide and other Worksheets
  • Videos embedded into PowerPoint eliminates the toggle between the PowerPoint presentation and DVD
  • Less bulky & easier to transport

About the DiSC Facilitator Kit

The DiSC Facilitator Kit provides pre-developed modules and course outlines that help you create simple, effective DiSC based training – right out of the box! Mix and match modules to provide the most effective training for your group, and customize them to keep your brand in front of clients or employees.

Read more about the Everything DiSC Facilitator Kit.

If you have any questions, please call Corexcel at 1.888.658.6641. Our offices are open Monday – Friday, 9am – 5:30pm Eastern Time.

Now when you generate an Everything DiSC Group Culture or Facilitator Report, you can also generate a FREE Everything DiSC Group Poster! Your Group Poster will show your team’s dots on the brightly colored, easy to understand Everything DiSC circular map. Each poster is optimized for 24” by 36” printing, which means that it can be professionally printed and easily incorporated into your training program or posted in a common area.

Why use Group Reports?

Group Reports are a great way for facilitators and managers to get a big picture of their group’s DiSC styles and understand how those styles can influence how their group functions.

Some of our clients use group reports to help them:

  • Understand why a team works well
  • Deal more effectively with conflict
  • Plan their next hire
  • Stimulate discussion on personal preferences and differences

What Everything DiSC Group Reports are available?

You can generate an Everything DiSC Facilitator and Group Culture Reports once 3 participants have completed any of the Everything DiSC profiles:

Learn more about Everything DiSC by attending a Product Showcase.

What’s the difference between a Facilitator Report and a Group Culture Report?

The Everything DiSC Facilitator Report gives you a summary of each DiSC culture in your group, including a Group Map with participants’ names. The facilitator report is perfect for trainers looking to understand their audience. It helps answer questions like, “How should I customize the training, if a majority of our audience is…?”

The Everything DiSC Group Culture Report gives you a synopsis of your group’s DiSC style and its impact on their day-to-day activities. The group culture report provides constructive feedback on the group’s culture including advantages and disadvantages of the group’s style while keeping participants’ names anonymous.

EPIC Users

When creating an Everything DiSC Group Culture or Facilitator Report, you’ll see an option to also generate an Everything DiSC Group Poster. For 25 EPIC Credits, you’ll receive both the Everything DiSC Group Culture or Facilitator Report and the complimentary, one page Everything DiSC Group Poster.

Login to your EPIC account now.
Read more about EPIC.