conflict resolution - Training Tools, Tips & Resources

American Express: 9 Surefire Ways to Destroy Employee Morale

January 3, 2012 Jonelle Comments off

American Express Open Forum – December 28, 2011 There’s more to being a boss than just telling people what to do. It’s about building a rapport and fostering a real relationship with your employees, so that you trust each other and can get things done. Unfortunately, many managers don’t care about their employees’ morale, and […]

Meet Pete: Conflict Resolution and the C Style

August 22, 2011 Jonelle Comments off

Pete’s constructive criticism didn’t seem to go over too well with Marsha. In their recent confrontation, Marsha felt like she was being attacked by Pete. When Marsha accused him of this, Pete rebutted, “I was merely informing Marsha that her idea needs much more fine tuning before being presented to the rest of the group.” […]

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Meet April: Conflict Resolution and the S Style

August 15, 2011 Jonelle Comments off

April quietly watched as the confrontation with Marsha and Jeff grew louder and more intense. Each time Marsha and Jeffrey raised their voice, April became even more uncomfortable, slipping deeper into her conference room chair. April was so quiet, in fact, that Steve did not realize she was in the room until after the argument. […]

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American Express: 9 Surefire Ways to Destroy Employee Morale