If we only remember 10% of what we hear, why do we spend 99% of the time worrying about the words we say instead of focusing on how we say them? We’ve all heard the clever adage, “It’s not what you say, it’s how you say it.” Effective communication skills are vitally important in today’s […]
Prepare for 2012 – Enroll your team in our Online Leadership Program Management styles weigh heavily on overall employee satisfaction. While a savvy manager can inspire and motivate team members, a poor manager has the opposite effect, and the entire department — and company — will suffer as a consequence. Productivity declines, employee morale diminishes […]